Technical Support Engineers (Backend Python Developer) – Major Healthcare Client – (ACI Hyderabad & NJ USA)

The Technical Support Engineer will manage and oversee Client’s technical operations. 

The ideal candidate is passionate about supporting technical operations and provide innovative solutions for complex business problems, collaborates cross-functionally to understand requirements and solve high-impact issues. The individual should be passionate about new technologies and possess a blend of strong technical aptitude, trouble-shooting capabilities, will work closely with cross functional team within Client to design, develop, and deploy integration solutions using Python and JavaScript.

You Will

• Leverage Support processes, systems and tools to resolve a variety of technical problems
• Collaborate within product development and concierge team to provide technical support
• Manage, prioritize, and respond to cases within defined SLA’s
• Participate in the new client implementation project and support configuration, setup, testing, and rollout
• Collaborate cross-functionally with client technical/non-technical stakeholders to gather and understand the requirements
• Develop end-to-end services using integration design patterns and various connection protocols REST and SOAP API, Python, Reactjs, javascript, etc.
• Automating manual tasks; create/improve small tools that help make team operations more efficient.

We’re Looking For Someone Who Has

• 7-10 years of technical experience, preferably in the PBM (Pharmacy Benefit manager) industry
• 5 years of experience in developing integration or technical solutions, using Python and ReactJS
• Experience in building integrations with REST and SOAP API, JMS, File, SFTP, DB, Email,
• Experience working on NO SQL database like Couchbase, Mongo DB
• Experience in creating solutions for various data structures/file formats like JSON, XML, CSV, EDI
• A clear understanding of Integration design patterns and the advantages of implementing them in a complex ecosystem
• Strong communication skills and experience working with internal and external partners
• Experience in front end and backend development (Full stack development)
• A good understanding of Agile methodologies and a proven ability to prioritize

Nice to Haves

• Experience in the PBM Industry
• Experience in a high growth technology company
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Expert knowledge of SQL

Extensive hands on experience on MS SQL Server platform

Deep understanding of RDBMS concepts

Hands on experience developing stored procedures, functions and scripts

Expertise in database/query performance optimization (Indexing, query tuning, troubleshooting performance problems)

Strong knowledge of ETL concepts

Experience developing/deploying reports on SSRS/Cognos/PowerBI platform is nice to have

Familiarity with AWS is a huge plus.